Hello Support Team,
I would like to request clarification regarding my account details and console metrics.
Account Details:
Public ID: fioa****
Alias: homegaurd
Status: Active
Plan: Starter Cloud
Issue Details:
In the console, the Total Indexed Faces count is showing 7.
I would like to know:
Is it possible to delete these indexed faces? If yes, please guide me on how to do so.
I am actively using face-based login, however the Total API Calls under the usage tab is still showing 0.
This API call count has been 0 since the beginning, and no changes are reflected despite usage.
Could you please help me understand:
Why the API call count is not increasing?
Whether face login activity should be reflected in API usage?
Any configuration or setup I might be missing?
Looking forward to your support.
Thank you.
Best regards,
Parshwa Padme
Face Login API Count Not Updating & Deleting Indexed Faces
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asked 2026-01-24 19:49:41
✓ Accepted Solution
Hello,
Thank you for reaching out, and welcome to the FACEIO support center. To answer your inquiry:
1) Deleting indexed faces (purging enrolled users)
- Yes, you can delete enrolled identities from your application. You will need to call the
/DELETEFACIALIDREST API endpoint documented here: - https://faceio.net/rest-api#deletefacialidA Python example is included in the Examples section of that documentation. You may also refer to this community thread which covers the same scenario:
- https://community.faceio.net/threads/how-to-delete-a-facial-id-from-a-given-faceio-application-api-36
- Once deleted, the facial ID is fully purged from the database. The console metrics may still display the previous count temporarily due to caching, but it will refresh.
2) Why “Total API Calls” shows 0
- The API usage counters are aggregated and may not update for low volume traffic. After your volume increases beyond the free threshold (> 100 API Calls), the usage tab will begin reflecting the calls more consistently.
3) Should face login activity appear as API usage
- Authentication operations performed through the widget are not tracked as API calls. The “Total API Calls” counter applies to REST API endpoints usage, such as
deletefacialidand similar server-side calls. If you are only using widget-based authentication, it is expected for this counter to remain at 0.
Do let us know if you need further assistance,
Regards;
