FaceIO Enrollment Error: How to Verify Application ID & Fix Issues

Hello,

Thank you for reaching out, and welcome to the FACEIO support center. To answer your question:

Please verify the following points step by step to determine whether the issue is coming from the FACEIO configuration or from your application.

1. Verify the Application ID

Log in to the FACEIO Console: https://console.faceio.net
Navigate to Applications.
Locate your application and confirm that the Public ID exactly matches: fioafe0f.
Ensure there are no typos or extra characters in your code.

2. Check Domain Whitelisting

In the same application settings, review the Authorized Domains section.
Make sure the exact domain where your app is running is listed.
- Example: example.com, www.example.com, or localhost for local testing.
Subdomains must be added explicitly. Whitelisting example.com does not automatically allow app.example.com.

You can find the full domain configuration steps here: https://faceio.net/integration-guide

3. Confirm Application Status

Ensure the application status is set to Active in the FACEIO Console.
If the application is paused, archived, or limited by plan restrictions, enrollment will fail.

4. Browser Compatibility

FACEIO works best on the latest versions of Chrome, Firefox, Safari or Edge.

5. Network / Firewall Checks

Verify that your network is not blocking outbound connections to FACEIO servers.
VPNs, corporate firewalls, or restrictive proxies can interfere with camera access or WebRTC initialization.

For reference, you may also want to review our security and networking guidelines: https://faceio.net/security-best-practice

If the issue persists after these checks, please send us:

This will allow us to quickly determine whether the issue is configuration-related or coming from the app side.

Regards;
FACEIO Support Team

✓ Accepted Solution