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Facial Authentication Always Requires PIN

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Is it normal that everytime the user tries to authenticate through the facial authentication it requires the PIN CODE? wasn't it just required when a collisium is detected?


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Hello,

Thank you for contacting us. In response to your question:

  • Yes, PIN code confirmation is a security feature that is enabled by default.
  • You can disable it for non-sensitive applications within the Security tab of the Application Manager on the FACEIO Console by deselecting the "Always Ask for Pin Code During Authentication" security option. 
  • Please consult the Security Best Practices page for further details.

Thank you, and we wish you a successful integration!