Dear FaceIO Team,
We'd like to express our appreciation for the excellent work on the FaceIO product. The facial authentication and passwordless experience it provides are truly enhancing user experience.
We've identified opportunities to further optimize the user experience (UX) within our integration, specifically concerning timeout delays and UI consistency.
Timeout Configuration for Improved UX
We've observed that the FaceIO widget can sometimes experience prolonged loading states, displaying "We are almost done" for extended periods (up to 1-2 minutes) when user recognition is challenging. This delay can negatively impact the perceived responsiveness of our application.
To address this, we propose the implementation of configurable timeout durations within the FaceIO widget. This would allow the host application to define a specific timeout threshold. Upon exceeding this threshold, control would revert to the host application, enabling us to display a more informative error message and prompt the user to retry the authentication process. This level of control would significantly improve the UX, especially in scenarios with poor network conditions or suboptimal lighting.
UI Consistency and Authentication Success
We've also encountered a UI inconsistency issue. In some instances, the FaceIO authentication process successfully completes at the API level (our application receives valid authentication data and registers the timestamp), yet the FaceIO UI displays an error message to the user.
We've confirmed the following:
* `faceio.authenticate()` returns valid data.
* Our application successfully processes and stores the authentication result.
We believe that implementing configurable timeouts and addressing the UI inconsistency will further enhance the user experience and solidify FaceIO's position as a leading facial authentication solution.
We look forward to your feedback and guidance on these matters.
Best regards,
Optimizing FaceIO Widget for Enhanced UX: Timeout Configuration and UI Consistency
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✓ Accepted Solution
Hello,
Please find the answers to your questions below:
- Refer to the documentation for the enroll() and authenticate() methods respectively at: https://faceio.net/integration-guide#enroll_param and https://faceio.net/integration-guide#authenticate_param to adjust the FACEIO Widget's timeout delay to your preferred number of seconds.
- FACEIO offers extensive configurability, allowing adjustments to timeout delays, enrollment introduction delays, and more. Refer to the documentation for detailed instructions on configuring your desired options.
- Your Webhook endpoint URL will receive a notification only upon successful authentication.
- The development team has been notified of the widget issues you reported. A fix will be issued automatically once identified. No action is required on your side.
