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Solve Android Camera Access Denied Error in Auth: Tips & Fixes

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Good morning.
Our Android users are experiencing the attached error in Auth "Access to camera stream is denied"


✓ Accepted Solution

36

Good morning,

Thank you for reaching out about the issue your Android users are experiencing with the error: "Access to camera stream is denied."

To resolve this, please ensure the following steps are taken:

  1. Grant Camera Access: Make sure that your Android users allow camera access when prompted by their browser. Without this permission, FACEIO cannot access the device's camera.

  2. Secure Website Hosting: Verify that the website hosting FACEIO is fully SSL-encrypted with valid and functioning TLS certificates (HTTPS). This is crucial for ensuring both functionality and security.

For a seamless integration and troubleshooting, we recommend reviewing the following resources:

  • Integration Guide: Step-by-step instructions to integrate FACEIO can be found here.
  • NPM Package: Access and install the FACEIO JavaScript library via NPM here.
  • Security Best Practices: Follow our best practices for securing your FACEIO implementation here.

Should the issue persist after verifying these steps, please don’t hesitate to reach out for further assistance.