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Solve Android Camera Access Denied Error in Auth: Tips & Fixes

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Good morning.
Our Android users are experiencing the attached error in Auth "Access to camera stream is denied"


Accepted Solution

36

Good morning,

Thank you for reaching out about the issue your Android users are experiencing with the error: "Access to camera stream is denied."

To resolve this, please ensure the following steps are taken:

  1. Grant Camera Access: Make sure that your Android users allow camera access when prompted by their browser. Without this permission, FACEIO cannot access the device's camera.

  2. Secure Website Hosting: Verify that the website hosting FACEIO is fully SSL-encrypted with valid and functioning TLS certificates (HTTPS). This is crucial for ensuring both functionality and security.

For a seamless integration and troubleshooting, we recommend reviewing the following resources:

  • Integration Guide: Step-by-step instructions to integrate FACEIO can be found here.
  • NPM Package: Access and install the FACEIO JavaScript library via NPM here.
  • Security Best Practices: Follow our best practices for securing your FACEIO implementation here.

Should the issue persist after verifying these steps, please don’t hesitate to reach out for further assistance.