Subject: PIN prompt shows a 4-digit minimum while "Strong PIN" enforces 5 (locale: pt)
Hi FaceIO team,
App Public ID: fioa8451
Locale: pt (Brazilian Portuguese)
We have the "Strong PIN" option enabled in the Console. With it on, the widget rejects any 4-digit PIN and effectively requires at least 5 digits. The problem is that the widget's prompt text still tells the user the minimum is 4, which is contradictory and confusing.
What the user sees:
- Enrollment prompt: "Seu PIN deve ter entre 4 e 16 dígitos." (says 4)
- On a 4-digit attempt: "PIN fraco. Insira um PIN forte com pelo menos 5 dígitos."
- Authentication prompt: "Seu PIN deve ter pelo menos 4 dígitos." (says 4)
So both the enrollment and authentication prompts state a 4-digit minimum, but Strong PIN blocks 4 digits. Users read "at least 4", try a 4-digit PIN, and it fails.
Could you either:
1. Make the widget prompt text reflect the Strong PIN setting, so the enrollment and authentication screens consistently show a 5-digit minimum (at least for the "pt" locale)? or
2. Point us to any Console or client-side option to control this wording ourselves?
We want to keep Strong PIN enabled — the only issue is the prompt text not matching the enforced minimum.
Thanks!
Strong PIN prompt says 4-digit minimum but enforces 5 (pt locale)
✓ Accepted Solution
Dear Daniel,
Yes, this is adequate. However, we strongly recommend that you do not disable the PIN code confirmation. It serves as your primary security feature right now.
Please note that our deepfake and face anti-spoofing features are currently reserved exclusively for the Business plan. These features will be generalized to the Pro plan in November. Until then, keeping the PIN code active is essential for your security.
Let us know if you need any further assistance.
Olá Daniel,
Obrigado por entrar em contato conosco. Sim, isso é adequado.
No entanto, recomendamos fortemente que você não desative a confirmação por código PIN. Ele atua como seu principal recurso de segurança no momento. Por favor, note que nossos recursos de detecção de deepfake e anti-spoofing facial estão atualmente reservados exclusivamente para o plano Business. Esses recursos serão generalizados para o plano Pro em novembro. Até lá, manter o código PIN ativo é essencial para a sua segurança.
Informe-nos se precisar de mais assistência.
Equipe de Suporte FACEIO
