Hi FaceIO team,
Locale: pt (Brazilian Portuguese)
We have the "Strong PIN" option enabled in the Console. With it on, the widget rejects any 4-digit PIN and effectively requires at least 5 digits. The problem is that the widget's prompt text still tells the user the minimum is 4, which is contradictory and confusing.
What the user sees:
- Enrollment prompt: "Seu PIN deve ter entre 4 e 16 dígitos." (says 4)
- On a 4-digit attempt: "PIN fraco. Insira um PIN forte com pelo menos 5 dígitos."
- Authentication prompt: "Seu PIN deve ter pelo menos 4 dígitos." (says 4)
So both the enrollment and authentication prompts state a 4-digit minimum, but Strong PIN blocks 4 digits. Users read "at least 4", try a 4-digit PIN, and it fails.
Could you either:
1. Make the widget prompt text reflect the Strong PIN setting, so the enrollment and authentication screens consistently show a 5-digit minimum (at least for the "pt" locale)? or
2. Point us to any Console or client-side option to control this wording ourselves?
We want to keep Strong PIN enabled — the only issue is the prompt text not matching the enforced minimum.
Thanks!
Strong PIN prompt says 4-digit minimum but enforces 5 (pt locale)
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