Hi FaceIO team,
Locale: pt (Brazilian Portuguese)
We have the "Strong PIN" option enabled in the Console. With it on, the widget rejects any 4-digit PIN and effectively requires at least 5 digits. The problem is that the widget's prompt text still tells the user the minimum is 4, which is contradictory and confusing.
What the user sees:
- Enrollment prompt: "Seu PIN deve ter entre 4 e 16 dígitos." (says 4)
- On a 4-digit attempt: "PIN fraco. Insira um PIN forte com pelo menos 5 dígitos."
- Authentication prompt: "Seu PIN deve ter pelo menos 4 dígitos." (says 4)
So both the enrollment and authentication prompts state a 4-digit minimum, but Strong PIN blocks 4 digits. Users read "at least 4", try a 4-digit PIN, and it fails.
Could you either:
1. Make the widget prompt text reflect the Strong PIN setting, so the enrollment and authentication screens consistently show a 5-digit minimum (at least for the "pt" locale)? or
2. Point us to any Console or client-side option to control this wording ourselves?
We want to keep Strong PIN enabled — the only issue is the prompt text not matching the enforced minimum.
Thanks!
Strong PIN prompt says 4-digit minimum but enforces 5 (pt locale)
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Hi Daniel,
Thank you for notifying us about this issue. The prompt message will display that it enforces at least a 5-digit PIN on the first failed attempt. Nevertheless, the wording of the text prompt will be updated accordingly in the next iteration. Refer to the Security Best Practice page on how to activate strong PIN requirements for your app on the FACEIO Console.
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Olá,
Obrigado por nos informar sobre esse problema. A mensagem do prompt exibirá que é necessário um PIN de pelo menos 5 dígitos na primeira tentativa falha. No entanto, a redação do texto do prompt será atualizada de acordo na próxima iteração. Consulte a página de Boas Práticas de Segurança sobre como ativar requisitos de PIN forte para o seu aplicativo no Console FACEIO.
